Customer Complaints Policy

Objective

To ensure that any complaints we receive are dealt with in a structured manner by being recorded, acknowledged and resolved.

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Scope

All areas of our operation.

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How and where to complain

​If you need to make a complaint:

​The principle assigned to deal with complaints is:

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Customer Complaint Team

Alpha House

2 Coop Place

Bradford

BD5 8JX

 

Tel No: 01274 952 150

Email address: info@globalecoenergy.co.uk

Company Registration No: 08945069

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If you are not satisfied with any aspect of our service or products you can tell us about your complaint in the following ways:

• In writing – write to us and address your letter to the address shown above.

• By telephone – call us on 01274 952 150 during our office hours and ask for the Customer Complaints Team

• By email – using the email address shown above.

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How long will it take to process your complaint?

We aim to provide a resolution to all complaints imminently, however in cases where we are unable to, we aim to provide a resolution within 72 hours. We aim to resolve all complaints in a timely manner, however, delays may occur in more complex cases. We will keep you informed on a regular basis but if you need an update please call us on 01274 952 150 and ask to speak to the person handling your complaint.

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If we are unable to provide you with an amenable solution within eight weeks, we will contact you and explain the delays and provide an indication of when we expect to provide a final decision.

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Click here for an alternative dispute resolution process through 'RECC' ->​​

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Insurance Details

We operate our business fully insured through Bluedrop insurance with public liability cover up to £5 million.

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